Where is my order?
Go to “My Grand Account” and track your order status from “My order’s”
Do I need a Grand Account to shop with you?
You can place an order as a guest, however having an account saves you time from filling in your details every time. Having a Grand Account also entitles you to track your order and get the latest deets on deals and promo codes.
Can I cancel or change my order?
People change their minds all the time, so can you. Just make sure it’s before the order has been shipped. You can do so my going to “My Grand Account” and then “My order’s.” You can see the status and if it hasn’t shipped, click on “Change Order” or “Cancel Order”.
I’m missing an item, what do I do?
Just give us a call or drop us an email at firstname.lastname@example.org and we will get back to you as soon as humanly possible.
I really wanted a product but it is out of stock, what do I do?
Oops! We ran out! You can click on “Show Interest” next to the product and you will be notified once it is back in stock.
What is the procurement process?
We sell only original and 100% authentic products that have been inspected by the Grand Team before dispatching it to you. We source the products directly from the company or distributors to ensure you get the best price every time so you do not have to wait for the sales.
Do you deliver to all cities of Pakistan?
Yes we do!
Do you provide international delivery?
Not yet but it’s on our to-do list so please check back again.
Do you charge a delivery fee?
For all orders of PKR2000 or more, you can avail free delivery. All other orders will be chargeable to a delivery fee of PKR200.
How long does the delivery take?
We try to make all local deliveries within 2 to 7 working days, however if it is delayed due to unforeseen circumstances such as bad weather etc. please be patient as we are trying our best.
What time will the delivery be made?
The delivery will be made between 9am and 9pm.
What if I am not available when my parcel is delivered?
You will be contacted by the delivery team or courier company prior to delivery. Prepaid orders may be left with a guard or neighbour if they are unable to reach you. For failed COD deliveries, you will be asked to contact the courier company to arrange redelivery. On the other hand, you can give us a call in advance if you will not be available at a certain day and time. We will try our best to accommodate you.
Can my parcel be redirected to a different address?
Once an order has been placed, the mailing address cannot be changed.
Did we miss out on an important question, get in touch with and we will try to answer you to the best of our abilities.