Items can only be returned for a refund under the following conditions:
- If you have received an incorrect product . In this case the product must be returned unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. This condition is only for domestic orders and does not apply to international orders.All accessories, tags and free gifts must also be returned.
All products must be returned within 7 days of receiving the delivery.
How to Return A Product:
Option 1: Message us on facebook with your order number and query.
Step 2: Pack your product
Pack your product according to the return conditions explained above.
Step 3: Return your product
Ship your product to the return address provided.
Step 4: You’re done!
We will immediately initiate your replacement after it passes our quality evaluation. See below for expected timelines.
How long will it take to receive my replacement?
It will take between 5 and 13 days to send you the replacement depending on your product and location.
How long will it take to receive my refund?
The time required to complete a refund depends on the refund method you have selected. Once we have received your product, the expected refund processing times are as follows:
- Bank Transfer: Within 4 to 5 working days (please call us to select this refund option)